Eden Harvesters Returns & Refund Policy
Effective Date: March 03, 2025
Overview
At Eden Harvesters, we take pride in delivering fresh, high-quality, 100% pure fruit juices. Due to the perishable nature of our products, we have specific guidelines regarding returns and refunds to ensure fairness and product safety.
By placing an order with us, you agree to the terms outlined in this policy.
Perishable Goods Policy
All Eden Harvesters juices are fresh and perishable. For health and safety reasons:
- We do not accept returns on products once they have been delivered
- We do not offer refunds for change of mind or incorrect quantity ordered
Damaged or Incorrect Orders
We will gladly assist if there is an issue with your order. You may qualify for a replacement or refund if:
- You received the wrong product, or
- Your order arrived damaged, leaking, or spoiled
What You Need to Do
- Notify us within 24 hours of delivery
- Provide clear photos or videos showing the issue
- Contact us via WhatsApp or email
Once verified, we will offer:
- A replacement, or
- A refund, depending on the situation
- Order Cancellations
- Orders may only be cancelled before preparation or dispatch
- Once your order is being prepared or has been dispatched, it cannot be cancelled
Refund Process
If a refund is approved:
- Refunds will be processed via the original payment method (or agreed alternative)
- Please allow 2–5 business days for the refund to reflect, depending on your bank
Minimum Order Policy
Please note that Eden Harvesters requires a minimum order of 3 units per purchase. Refunds will not be issued for orders that do not meet this requirement once processed.
Contact Us
For any issues, questions, or refund requests, please contact us:
Eden Harvesters
WhatsApp: (082) 798 2424
info@edenharvest.co.za